Refund Policy

Our Commitment to You

At Fopelidarp, we are committed to providing high-quality financial education products that help our customers achieve financial stability and success. We stand behind the quality of our products and want to ensure your complete satisfaction with your purchase.

This Refund Policy explains our procedures and guidelines for returns, refunds, and exchanges. By making a purchase from our website, you agree to the terms of this policy.

Physical Products

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for all our physical products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price (excluding shipping costs).

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The product must be returned within 30 days of receipt.
• The product must be in its original condition, unused and undamaged.
• The product must be in its original packaging with all included materials and accessories.
• You must include a copy of the receipt or proof of purchase.
• The return must be properly packaged to prevent damage during transit.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package your product securely with the RMA number clearly marked on the outside of the package.
4. Ship the package to the address provided in the return instructions.

Please note that you are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong product or a defective item).

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.

Please note that it may take 5-10 additional business days for the refund to appear on your credit card or bank account statement, depending on your financial institution.

Exchanges

If you wish to exchange a product for another item, please follow the return process above and place a new order for the desired item. We process exchanges as a return and a new purchase to ensure timely delivery of your replacement item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receipt. Please include photos of the damaged product and packaging. We will arrange for a replacement or full refund, including shipping costs.

Digital Products

14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for our digital products. If you are not satisfied with your digital purchase, you may request a refund within 14 days of purchase.

Digital Product Refund Conditions

To be eligible for a refund on digital products, the following conditions apply:

• The refund request must be made within 14 days of purchase.
• You must provide a valid reason for your dissatisfaction with the product.
• Evidence of an attempt to use the product as intended may be requested.

Digital Product Refund Process

To request a refund for a digital product, please email [email protected] with the following information:

• Your order number
• The name of the digital product
• Reason for the refund request
• Your contact information

Exceptions for Digital Products

Due to the nature of digital products, certain items may be non-refundable once downloaded or accessed, as they cannot be "returned" in the traditional sense. This will be clearly indicated in the product description before purchase. Products with an explicit "non-refundable" designation in their description are exempt from our digital product refund policy.

Pre-Order and Backorder Products

For products purchased on pre-order or backorder:

• You may cancel your order and receive a full refund at any time before the product ships.
• Once the product ships, our standard 30-day return policy applies.

If a pre-order or backorder product is significantly delayed, we will notify you of the delay and provide the option to cancel your order for a full refund.

Subscription Products

For subscription-based products:

• You may cancel your subscription at any time through your account page or by contacting customer service.
• Refunds are not provided for partial subscription periods.
• Upon cancellation, you will continue to have access to the subscription until the end of your current billing cycle.

Bulk Orders and Corporate Purchases

For bulk orders (10+ units of the same product) or corporate purchases, special terms may apply. Please contact our sales team at [email protected] to discuss specific return and refund arrangements prior to making a large purchase.

International Orders

Our refund policy applies to international orders, but please note the following additional considerations:

• International customers are responsible for all return shipping costs, unless the return is due to our error.
• International customers are responsible for any customs fees, duties, or taxes incurred during the return shipping process.
• Due to longer shipping times, international customers may request returns within 45 days of receipt (instead of the standard 30 days).

Non-Returnable Items

The following items are non-returnable:

• Personalized or customized products
• Downloadable software or digital content that has been accessed or downloaded
• Gift cards
• Items marked as "Final Sale" or "Non-Returnable"
• Products that have been used, damaged, or are not in their original condition

Cancellation Policy

You may cancel an order before it ships by contacting our customer service team at [email protected]. Once an order has shipped, it cannot be canceled, but you may return it according to our return policy.

Customer Responsibility

It is the customer's responsibility to:

• Thoroughly review product descriptions before purchasing
• Properly package returned items to prevent damage during transit
• Obtain proof of shipping for all returned items
• Keep copies of all return documentation until the refund is processed

Contact Us

If you have any questions about our Refund Policy, please contact us:

Fopelidarp
72 Effia Street, Takoradi
Ghana
Email: [email protected]
Phone: +233 27 302 6614

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Legal Rights

This Refund Policy does not affect your statutory rights under local consumer protection laws. If there is a conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.